Fast, Reliable Delivery — All Year Round

At OverBoard, we aim to get your order to you quickly and hassle-free. Spend over £75 and you'll automatically qualify for FREE Standard Delivery—no code needed. Need it sooner? Choose Express Delivery and orders placed before 2pm Monday to Friday are prioritised for same-day dispatch.

Our Standard Delivery service typically arrives within 2–5 working days. To provide the best combination of speed, reliability and value, we use a range of trusted delivery partners including Royal Mail and FedEx. The carrier used will depend on the size, weight and destination of your order.

You'll receive a dispatch confirmation email once your order has been shipped, along with tracking details where available. Scroll down for answers to common delivery questions and everything you need to know before you order.

FAQS

HOW QUICKLY WILL I RECEIVE MY ORDER & HOW MUCH DOES IT COST?

We aim to deliver your order as quickly as possible while offering the best value service for each shipment.

Orders are processed Monday to Friday, excluding public holidays. Please refer to the delivery options below for estimated delivery times.

Delivery options:

  • Standard Delivery: (2–5 business days – UK Mainland): £3.95
    Orders are shipped using Royal Mail, FedEx or another suitable delivery partner depending on the size, weight and destination of your order.

  • Express Delivery: (1–2 business days – UK Mainland): £8.95
    Express orders placed before 2pm Monday to Friday are prioritised and dispatched the same working day. Express orders placed after 2pm, on weekends or public holidays will be dispatched on the next working day. Express deliveries are made on business days only (Monday to Friday).

WHO DO YOU USE FOR SHIPPING AND DELIVERY?

We use a range of trusted delivery partners, including Royal Mail and FedEx, to ensure your order arrives safely and within the advertised delivery timeframe.

The courier used will depend on the size, weight and destination of your order, as well as the delivery service selected at checkout.

If you have a preferred courier or would like to discuss alternative delivery options, please contact us at support@overboard.com and we'll do our best to accommodate your request.

WHERE ARE ORDERS SHIPPED FROM?

All orders are shipped from our UK fulfilment warehouse in Essex

Our warehouse team works hard to ensure orders are processed efficiently and delivered as quickly as possible.

MY DELIVERY IS TAKING LONGER THAN EXPECTED—WHAT SHOULD I DO?

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery timeframe, contact us at support@overboard.com and we’ll be happy to help.

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@overboard.com.

I’M MISSING AN ITEM FROM MY ORDER—WHAT SHOULD I DO?

We’re sorry to hear that! Please double-check the packaging and your Order Confirmation to make sure the item wasn’t sent separately.

If the item is still missing, get in touch with us at support@overboard.com and we’ll resolve the issue as quickly as possible.

I’VE RECEIVED THE WRONG ITEM—WHAT SHOULD I DO?

We’re really sorry about that! If you’ve received the wrong item, please contact us at support@overboard.com with your order number and a photo of what you received.

We’ll get it sorted for you as quickly as possible.

MY TRACKING SAYS MY ORDER IS BEING RETURNED TO SENDER—WHAT SHOULD I DO?

If your tracking shows that your order is being returned to us, it may be due to an incomplete address or a missed delivery attempt.

Please contact us at support@overboard.com with your order number so we can investigate and arrange a redelivery or refund, depending on your preference.

MY ORDER HASN’T ARRIVED, BUT THE TRACKING SAYS IT’S BEEN DELIVERED—WHAT SHOULD I DO?

We’re sorry to hear that! If your tracking shows the order as delivered but you haven’t received it, please try the following:

  • Check with neighbours or household members in case it was accepted on your behalf.
  • Look around your property for safe places where it may have been left (e.g. porch, shed, bin area).
  • Review the tracking details for delivery notes or a photo from the courier.

If you still can’t locate the parcel, contact us at support@overboard.com and we’ll help resolve the issue as quickly as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER CHECKOUT?

If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please email us as soon as possible at support@overboard.com with your order number and the correct address.

Once an order has been shipped, we’re unable to change the delivery address. However, we’ll do our best to assist you with any available options.

DO YOU OFFER CLICK & COLLECT?

At this time, we do not offer a Click & Collect service.

All OverBoard orders are shipped directly to your chosen address, with fast delivery options available including next working day delivery.

WHAT COUNTRIES DO YOU SHIP TO?

Our UK website currently ships to UK addresses only.

If you're shopping from outside the UK, please visit one of our international stores:

Not sure which store is right for you? Email us at support@overboard.com and we’ll be happy to help.

CAN I SEND AN ORDER TO A UK MILITARY (BFPO) ADDRESS?


Yes, we can ship to BFPO addresses if we’re able to use Royal Mail and the parcel is under 2kg.

Unfortunately, we cannot send BFPO orders using FedEx or other couriers, and we’re unable to ship individual items over 2kg to these addresses.

In some cases, we may be able to split your order into multiple Royal Mail deliveries if each item is under the 2kg limit. Please note that additional shipping charges may apply.

For advice or to arrange a BFPO delivery, contact us at support@overboard.com and we’ll be happy to help.