Privacy Policy

OverBoard Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.over-board.co.uk.

OverBoard Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Registered address: Unit 9 Sky Business Park, Thorpe, TW20 8RF, United Kingdom

Contact: support@overboard.com

By using our website or placing an order, you confirm that you have read and understood this policy.


Information we collect

When you visit our website, create an account, or place an order, we may collect the following information:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and purchase details

We do not store credit or debit card details. All payment transactions are processed securely by third-party payment providers.

We may also collect information about how you use our website, along with any communications you send to us.

To maintain customer service standards and assist staff training, incoming calls may be recorded or monitored.

 

How we use your information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve and develop our products, services, and website

Where you have given consent, we may contact you about products or services that may be of interest. You can withdraw marketing consent at any time by contacting support@overboard.com or using the unsubscribe link in our emails.

 

Third parties & service providers

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases, and applications.

We may share your data with trusted third parties who help us operate our business, including:

  • Payment processors

  • Delivery and logistics partners

  • Customer support and IT service providers

Some of these providers may be located outside the UK or EEA. Where this is the case, appropriate safeguards are in place to ensure compliance with UK GDPR.

We will never sell your personal data.

 

Klarna

If you choose Klarna as a payment method, certain personal information (such as contact and order details) will be shared with Klarna so they can assess eligibility and provide payment options.

Your data is handled in accordance with Klarna’s privacy policy and applicable data protection laws.

 

Cookies

We use cookies and similar technologies to ensure the website functions properly, to maintain secure checkout sessions, and to improve user experience. You can control cookie settings through your browser preferences.

 

Data security & retention

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Transaction records are retained for six years in line with UK accounting and tax requirements.

 

Your rights under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact support@overboard.com. We aim to respond within 28 days.

 

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email.

 

Contact

If you have any questions about this policy or how we handle your data, please contact support@overboard.com.