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Our returns and refunds policy makes returning unwanted products as easy as it is to buy them. We are confident that you will be completely satisfied with your purchase however, there may be the odd occasion that you have to return your product to us. We have made this process as easy and stress free as possible for you as providing excellent customer service is our main priority. Please read on below to find out how you can return your item to us.
We try and provide as much detail as possible about our products through or website so that you can be sure that the product you are purchasing is exactly what you are looking for. However, if when you receive your item through the post you discover this not to be the case, then please do not worry at all! You can return the product to us within 28 days of receipt and we will offer you either a full refund or an exchange for any of the products from our range. So what's the process?
We also recommend you send the item back to us using a recorded delivery service. This insures your item in the unlikely event that your parcel goes missing and also provides you with a proof of postage. Please be aware that we are not responsible for the returned product until it reaches our warehouse.
If an item is returned to our warehouse and is not suitable for resale we reserve the right to the return the product to you and refuse a refund or exchange.
If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please either email a photo of the fault with a short description to 'firstname.lastname@example.org', or send the item back to us using the exact same steps as above and we will test your product to determine the exact reason for the fault. If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement. You can't get much fairer than that!
Testing can take up to 10 working days but we will endeavour to come back to you with a result as soon as we can.