At OverBoard, we aim to get your order to you fast and hassle-free. Spend over £50 and you’ll automatically qualify for FREE Standard Delivery—no code needed. Need it quicker? Upgrade to Express Delivery for just £5 (normally £8.95).

All orders placed before 3pm, Monday to Friday, are dispatched the same day with full tracking. We ship with trusted couriers to ensure your gear arrives safely and on time.

Scroll down for answers to common delivery questions and everything you need to know before you order.

FAQS

HOW QUICKLY WILL I RECEIVE MY ORDER & HOW MUCH DOES IT COST?

Orders placed before 3pm, Monday to Friday, will be dispatched the same day and typically arrive within two days, even with standard delivery.

Orders placed after 3pm on Fridays, or on weekends and public holidays, will be dispatched on the next working day.

Delivery options:

  • Standard Delivery (2 to 5 business days): £3.95 – sent with Royal Mail
  • Express Delivery (1 to 2 business days): £8.95 – sent with DPD Couriers (No weekend deliveries)
WHO DO YOU USE FOR SHIPPING AND DELIVERY?

For Standard Delivery, we use Royal Mail, and for Express Delivery, we use DPD Local.

If you have a preferred courier or would like to request a different delivery service, feel free to email us at support@overboard.com and we’ll do our best to accommodate your request.

WHERE ARE ORDERS SHIPPED FROM?

All orders are shipped from our UK warehouse in Surrey.

This helps us dispatch quickly and maintain high quality control across all our products.

MY DELIVERY IS TAKING LONGER THAN EXPECTED—WHAT SHOULD I DO?

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery timeframe, contact us at support@overboard.com and we’ll be happy to help.

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@overboard.com.

I’M MISSING AN ITEM FROM MY ORDER—WHAT SHOULD I DO?

We’re sorry to hear that! Please double-check the packaging and your Order Confirmation to make sure the item wasn’t sent separately.

If the item is still missing, get in touch with us at support@overboard.com and we’ll resolve the issue as quickly as possible.

I’VE RECEIVED THE WRONG ITEM—WHAT SHOULD I DO?

We’re really sorry about that! If you’ve received the wrong item, please contact us at support@overboard.com with your order number and a photo of what you received.

We’ll get it sorted for you as quickly as possible.

MY TRACKING SAYS MY ORDER IS BEING RETURNED TO SENDER—WHAT SHOULD I DO?

If your tracking shows that your order is being returned to us, it may be due to an incomplete address or a missed delivery attempt.

Please contact us at support@overboard.com with your order number so we can investigate and arrange a redelivery or refund, depending on your preference.

MY ORDER HASN’T ARRIVED, BUT THE TRACKING SAYS IT’S BEEN DELIVERED—WHAT SHOULD I DO?

We’re sorry to hear that! If your tracking shows the order as delivered but you haven’t received it, please try the following:

  • Check with neighbours or household members in case it was accepted on your behalf.
  • Look around your property for safe places where it may have been left (e.g. porch, shed, bin area).
  • Review the tracking details for delivery notes or a photo from the courier.

If you still can’t locate the parcel, contact us at support@overboard.com and we’ll help resolve the issue as quickly as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER CHECKOUT?

If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please email us as soon as possible at support@overboard.com with your order number and the correct address.

Once an order has been shipped, we’re unable to change the delivery address. However, we’ll do our best to assist you with any available options.

DO YOU OFFER A CLICK & COLLECT SERVICE?

Yes, we do! Simply select the ‘Pickup in store’ option during checkout under the delivery section.

You’ll receive a notification as soon as your order is ready to collect.

Collection Address:
OverBoard
Unit 9, Sky Business Park
Eversley Way
Thorpe, Surrey
TW20 8RF
View on Google Maps

Opening Hours:
Monday to Thursday: 8am – 5pm
Friday: 8am – 4pm

There’s also convenient parking right in front of the building.

WHAT COUNTRIES DO YOU SHIP TO?

Our UK website currently ships to UK addresses only.

If you're shopping from outside the UK, please visit one of our international stores:

Not sure which store is right for you? Email us at support@overboard.com and we’ll be happy to help.

CAN I SEND AN ORDER TO A UK MILITARY (BFPO) ADDRESS?


Yes, we can ship to BFPO addresses if we’re able to use Royal Mail and the parcel is under 2kg.

Unfortunately, we cannot send BFPO orders using DPD Local or other couriers, and we’re unable to ship individual items over 2kg to these addresses.

In some cases, we may be able to split your order into multiple Royal Mail deliveries if each item is under the 2kg limit. Please note that additional shipping charges may apply.

For advice or to arrange a BFPO delivery, contact us at support@overboard.com and we’ll be happy to help.

SAME DAY DISPATCH

on pre-3pm orders

FREE DELIVERY*

*on Orders Over £50

5 YEAR EXTENDED WARRANTY

ECO-FRIENDLY PACKAGING