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Exchanges & Returns

 

This policy applies to products purchased from the website www.over-board.co.uk

You can exchange or return any item within 30 days of receiving the item, if the item is in its original condition -  unused, in original packaging with the original tags still attached.

Our returns and refunds policy makes returning unwanted products as easy as it is to buy them. We are confident that you will be completely satisfied with your purchase however, there may be the odd occasion that you have to return your product to us. We have made this process as easy and stress free as possible for you as providing excellent customer service is our main priority. Please read on below to find out how you can return your item to us.

What If My OverBoard Product Is Unsuitable?

We try and provide as much detail as possible about our products through the website so that you can be sure that the product you are purchasing is exactly what you are looking for. However, if when you receive your item through the post you discover this not to be the case, then please do not worry at all! You can return the product to us within 30 days of receipt and we will offer you either a full refund of the item(s) cost or an exchange for any of the products from our range. So what's the process?


(1.) You receive your item through the post and decide that you want to return it to us.

(2.) Give us a quick call on +44 (0)345 208 5755 or email support@overboard.com explaining the problem and a member of our customer service team will assign you a returns number.

(3.)Post the item back to the following address:

OverBoard Returns

Unit 9, Sky Business Park

Eversley Way

Thorpe

Surrey

TW20 8RF

United Kingdom


(4.)Sit back, relax, and let our returns department do the rest for you.


We also recommend you send the item back to us using a recorded delivery service. This insures your item in the unlikely event that your parcel goes missing and also provides you with a proof of postage. Please be aware that we are not responsible for the returned product until it reaches our warehouse.


If an item is returned to our warehouse and is not suitable for resale we reserve the right to the return the product to you and refuse a refund or exchange.


If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

What If My OverBoard Product Is Faulty

In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please email a photo of the fault with a short description to support@overboard.com.


If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement. You can't get much fairer than that!


Testing can take up to 10 working days but we will endeavour to come back to you with a result as soon as we can.

WHO PAYS FOR RETURN SHIPPING?

Each customer will be responsible for the cost of return charges to us unless the item is deemed to have a manufacturing fault, or received a different item to what was ordered. Shipping costs are non-refundable and will not be reimbursed. If your item is deemed to have a minor or major fault, we will refund you the cost of the return postage costs up-to the value of £5.


The goods are your responsibility until they reach our warehouse, so make sure your return is packaged well and won't get damaged in transit.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your goods have been received by OverBoard please allow up to 5 business days for your refund to be processed back to your account, but typically will be processed the same day as received. All refunds will be paid back in to the original payment account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.

HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?

The Customer Service team operates on Monday to Friday (excluding public holidays) from 8am until 5pm.


Email: support@overboard.com

Phone: +44 (0)345 208 5755