Gift Guide FAQs

CAN I SEND A GIFT DIRECTLY TO SOMEONE ELSE?

Yes! You can have your order delivered straight to the recipient by entering their name and delivery address at checkout. No additional steps needed, we’ll handle the rest.

HOW LONG DOES DELIVERY TAKE & HOW MUCH DOES IT COST?

Orders placed before 3pm, Monday to Friday, will be dispatched the same day and typically arrive within two days, even with standard delivery.

Orders placed after 3pm on Fridays, or on weekends and public holidays, will be dispatched on the next working day.

Delivery options:

  • Standard Delivery (2 to 5 business days): £3.95 – sent with Royal Mail
  • Express Delivery (1 to 2 business days): £8.95 – sent with DPD Couriers (No weekend deliveries)
WHAT IF THE RECIPIENT WANTS TO RETURN OR EXCHANGE THE GIFT?

We offer a 30-day returns window from the date of delivery — but during our Black Friday and Christmas gifting period, this is extended to 60 days. If you're unsure about anything, please contact us at support@overboard.com

WHO COVERS THE COST IF THE GIFT NEEDS TO BE RETURNED?

We offer FREE and hassle-free returns or exchanges within 30 days of delivery - extended to 60 days during the Black Friday and Christmas period - as long as items are unused and in their original packaging.

Thanks to our partnership with InPost, returning is easy with local locker drop-off — no labels, no queues, and no cost to you.

Simply email us at support@overboard.com with your order number and we’ll take care of the rest.

Check out our Returns & Exchanges Policy for full details.

WILL THE PACKAGE INCLUDE PRICES OR AN INVOICE?

No - we never include paper invoices or pricing details in any package, so it’s perfect for sending as a gift.

If you need a copy of your invoice, just email us at support@overboard.com and we’ll be happy to help.

WHEN IS THE LAST ORDER DATE FOR GURANTEED CHRISTMAS DELIVERY?

We guarantee pre-Christmas delivery on all orders placed by 12 noon on 23rd December, no matter which delivery option you choose at checkout.

So whether you’re shopping early or leaving it a little late, we’ll make sure your gifts arrive in time.