Easy Exchanges & Returns

We want you to love your OverBoard gear — but if something’s not quite right, we’ve made returns quick, free, and straightforward.

Thanks to our partnership with InPost, all UK customers enjoy FREE returns. Simply drop your parcel at a convenient InPost locker — no labels, no queues, and no cost.

You can request a return by logging into your customer account using the email address linked to your order. Sign in securely with a one-time passcode and submit your return request in just a few clicks.

Need to exchange an item? Our team is on hand to help — details on how exchanges work can be found below.

You can return or exchange any product within 30 days of receiving it, provided it’s unused, in its original packaging, and with all original tags attached.

This policy applies to products purchased from www.overboard.co.uk.

FAQS

WHAT’S THE PROCESS FOR RETURNING AN ITEM?

Returning an item is quick and easy with our FREE InPost returns service.

1.) Log in to your customer account using the email address linked to your order. You’ll receive a one-time passcode by email — no password required.

2.) Select the order and item(s) you’d like to return, then submit your return request.

3.) Once approved, you’ll receive an email with full InPost return instructions, including a link to choose your nearest locker.

4.) Drop your parcel at the selected InPost locker — returns are free, with no labels or queues.

5.) Once we’ve received your return, we’ll promptly process your refund.

If you have any issues accessing your account or need help with your return, please contact support@overboard.com.

WHO COVERS THE COST OF RETURN SHIPPING?

We now offer FREE returns via InPost for all UK customers, so you can send items back easily and at no cost if they’re not quite right.

Simply use an InPost locker to drop off your return — quick, convenient, and completely free.

If your item is faulty or we’ve made an error with your order, we’ll of course make sure the return is handled at no cost to you.

If you have any questions about the process, just email us at support@overboard.com and we’ll be happy to help.

IS IT POSSIBLE TO EXCHANGE MY ITEM FOR A DIFFERENT PRODUCT?

Yes, you can exchange your item for a different product, provided it’s unused, in its original packaging, and returned within 30 days of delivery.

Simply email support@overboard.com with your order number and the details of the product you’d like instead, and our team will arrange the exchange for you.

Any price difference will be refunded or charged accordingly, and you’ll receive full instructions on how to return your item via InPost once the exchange is set up.

CAN I RETURN OR EXCHANGE A GIFT ORDER?

Yes, gift orders can be returned or exchanged, as long as the item is unused and in its original packaging, and the return is requested within 30 days of delivery.

If you received an item as a gift and would like to return or exchange it, please email us at support@overboard.com with the order details (if available) and we’ll guide you through the process.

WHEN WILL I RECEIVE MY REFUND AFTER RETURNING AN ITEM?

Once we receive your returned item, we aim to process your refund on the same day.

After the refund is processed, it may take 3–5 working days to appear in your account, depending on your payment provider.

If you haven’t received your refund after this time, please contact us at support@overboard.com and we’ll look into it for you.

MY REFUND HASN’T ARRIVED YET—WHAT SHOULD I DO?

Refunds usually take 3–5 working days to appear in your account after we process them.

If that time has passed and you still haven’t received your refund, please check with your bank or payment provider first. If there’s still no update, contact us at support@overboard.com with your order details, and we’ll investigate it right away.

WHAT IF MY OVERBOARD PRODUCT IS FAULTY?

In the rare event that your OverBoard product arrives faulty or develops a fault over time, we have a fair and straightforward faulty goods policy.

Please email a photo of the issue along with a brief description to support@overboard.com.

If the fault is confirmed as a manufacturing defect, we’ll send you a brand new replacement—simple as that.

Testing can take up to 5 working days, but we’ll aim to get back to you as quickly as possible with an outcome.

WHERE DO I FIND MY NEAREST INPOST LOCKER OR SHOP?

Pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers.

Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.

HOW DO I USE INPOST FOR MY RETURN?
  1. Select InPost to create a QR code.
  2. At the locker, scan the code from your phone. If you’re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
  3. Pop your parcel inside your locker, or hand it to the staff member. Job done.

Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels.

The max. parcel size is 41cm x 38cm x 64cm.

HOW LONG WILL MY INPOST RETURN TAKE?

They aim to deliver all returns within 2-5 working days. You can track your return using this link.

DO I NEED TO PRINT A LABEL WHEN RETURNING A PARCEL?

Nope. They will send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Their courier will add the label when they pick it up.

CAN I CHECK IF AN INPOST LOCKER HAS SPACE?

The InPost app shows you live locker availability and see what size compartments are free. If a locker is full, it will suggest alternatives near you. Check their ‘Find a locker’ section, at inpost.co.uk/lockers.

You can also check live availability on their website.

HOW BIG ARE INPOST LOCKERS?

The largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.